FAQs
Orders, Shipping & Returns
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How long does it take to process and ship my order?
Orders are processed within 1-2 business days from our manufacturer in Miami, FL , and typically arrive within 3-5 business days in the United States. International shipping times may vary.
How much is the shipping fee for my order?
We charge a flat-fee shipping and handling fee of $10 USD for orders within the continental USA. For shipping to US territories, APO/FPO, Alaska, Hawaii, and Puerto Rico, as well as outlying islands, additional fees may apply. International shipping is available, and customers are responsible for any applicable VAT or customs duties/taxes.
Do you ship internationally?
Yes, we do ship internationally. Please note that international orders are subject to additional fees, and customers are responsible for any applicable VAT or customs duties/taxes.
What should I do if my order is delayed or hasn't arrived?
If your order is delayed or hasn’t arrived within the expected timeframe, please contact us via our Contact Page with your order number for assistance.
Are there any shipping promotions available?
We periodically offer shipping promotions to customers in the continental United States, including free shipping to the contiguous 48 states. Check our website for current promotions at checkout.
What is your return policy?
You can return unopened items within 30 days of purchase for a refund, subject to shipping and handling costs, and a 10% restocking fee. Items must be in their original packaging.
How do I initiate a return?
To initiate a return, contact us via our Contact Page with your order number and reason for the return. Follow the instructions provided to ship your items back to our address in Chicago, IL.
Who covers the return shipping costs?
Customers are responsible for return shipping costs unless an arrangement has been made prior to the return due to an error on our part.
What items are ineligible for return or refund?
Opened products, demo products, products received more than 30 days from purchase, and items sold as final sale, noted upon purchase, cannot be returned for a refund. Products purchased from retail partners or other websites should be returned to the original place of purchase.
How long does it take to process a refund?
Once your return is received and processed, a refund will be issued within 1-2 business days, and it should appear in your account within 5-7 business days.
Product Questions
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What makes Golden Child Beauty different from other skincare brands?
Golden Child Beauty blends nature and science into a high-performance, simplified skincare ritual. Our three-step system is designed to soothe inflammation, restore balance, and deliver long-term skin health — especially for sensitive, post-treatment, or reactive skin types.
Can I use Golden Child Beauty products if I have acne-prone skin?
Yes. We keep acne in mind when creating all of our products. Our formulas are non-comedogenic and packed with calming, clarifying ingredients like niacinamide, willow bark, and probiotic ferment to support clearer, balanced skin without irritation.
Can Golden Child Beauty products help with redness and irritation?
Absolutely. Our cleanser, serum, and moisturizer all include anti-inflammatory botanicals like colloidal oat, ginseng, calendula, and apple fruit stem cells — known to visibly reduce redness and calm reactive skin.
Are Golden Child Beauty products suitable for rosacea-prone skin?
Yes. Our formulations are fragrance-free, lightweight, and designed to support barrier repair. Ingredients like oat oil, ectoin, and reishi mushroom help strengthen and soothe skin prone to rosacea or sensitivity.
Can Golden Child Beauty help reduce the appearance of dark spots?
Yes. Our serum includes brightening ingredients like niacinamide, fruit enzyme complex, and ferulic acid, which work together to even tone and reduce hyperpigmentation over time.
Do Golden Child Beauty products help with anti-aging?
Yes. We use a combination of antioxidants, ceramides, and botanical actives — including astaxanthin (micro algae), hyaluronic acid, reishi mushroom peptides and fruit stem cell extracts — to improve elasticity, smooth fine lines, and restore a youthful glow.
How often should I use the Halo Renewal Serum and High Esteem Moisturizer?
Use both the Halo Renewal Serum and High Esteem Moisturizer morning and evening as part of your daily ritual. Consistent use helps hydrate, smooth, and nourish the skin for visible, lasting results.
How long does it take to see results?
You may notice immediate hydration and softness after your first use. For tone, texture, and firmness, most users report visible improvements within 2–4 weeks of consistent use.
Do Golden Child Beauty products absorb quickly?
Yes. All of our products are designed to absorb rapidly into the skin without leaving behind a greasy or sticky residue — making them ideal for layering under makeup and SPF.
Are your products lightweight and non-greasy?
Absolutely. Our formulas are water-based or lightweight oil-in-gel blends that hydrate deeply without clogging pores or leaving a heavy finish.
How do I know which Golden Child Beauty products are right for me?
Our system is suitable for all skin types, especially those with inflammation, sensitivity, or dullness. Start with our 3-step system — Cleanser, Serum, and Moisturizer — for a complete routine that covers cleansing, treatment, and hydration.
Can I use Golden Child Beauty products around my eyes?
Yes, our products are gentle enough for the full face, including the eye area. Avoid direct contact with eyes and patch test if you have extremely sensitive skin.
Can men use Golden Child Beauty products?
Of course. Our formulas are gender-neutral and designed for anyone looking to calm, hydrate, and protect their skin — no matter their routine.
How should I store Golden Child Beauty products?
Store in a cool, dry place away from direct sunlight. For extra freshness, some customers like to keep their serum or moisturizer in a skincare fridge.
Do your products contain synthetic fragrances or colors?
No. All Golden Child Beauty products are free from synthetic fragrances, dyes, and other known irritants. We’re committed to clean, skin-loving formulations.
Are the ingredients in your products ethically sourced?
Yes. We partner with trusted suppliers to ensure our ingredients are ethically and sustainably sourced — with integrity, transparency, and skin safety at the core of everything we do.